Serious Puzzles Reviews

Seriouspuzzles.com is a specialty store devoted to puzzles. The store offers a wide range of products including jigsaw puzzles, mind-boggling brain teasers, handcarved puzzle boxes, and classic Rubik's cubes. The store features puzzles from over 50 exceptional jigsaw puzzle brands made in the USA and abroad, including Sunsout, White Mountain Puzzles, Ravensburger, Buffalo Games, Eurographics, Springbok, Educa, Castorland, Masterpieces, Cobble Hill, Anatolian, Dowdle, Piatnik, and more. The store also offers new items regularly, with a wide range of themes and piece counts. The store provides fast shipping for orders over $65 and most orders are shipped the same day they are placed. The store started selling metal disentanglement puzzles from a home in Maine in 2002 and has since grown to fill two warehouses, overflowing with thousands of astonishing puzzles in Delran, New Jersey and Las Vegas, Nevada.

At SeriousPuzzles.com, all 'non-consumable' products (in new, resellable condition) can be returned for a full refund within 365 days of the day of purchase. However, gift certificates, special orders, customized products, altered products, and other items noted as such are non-refundable. For voluntary returns, the customer is responsible for the return shipping costs. If the return shipping is arranged through a carrier such as UPS or Fedex for return services, there may be associated fees for the return. However, the return shipping costs for damaged items or items sent in error will be assumed by SeriousPuzzles.com.

Exchanges are allowed as a combination of a return of the original order and the placing of a new order. The new order can ship whether or not the returned goods are received and the customer's card will be charged for the new order. The cost of the returned goods will be credited once they are received. For voluntary returns, once the return is received, a credit for the amount of the returned merchandise, less the original cost of the shipment to the customer, will be issued. This reduction in the credit amount pertains to all orders, even if the order was originally subject to a free shipping promotion. Items damaged during the return transit will not be accepted for return.

When returning an item, it is advised to arrange for any necessary parcel insurance to cover the costs of the items in the event that they are lost or damaged by the chosen carrier. Any credits due will be applied upon receipt of the returned goods. The return address is Serious Puzzles 1604 Headland Dr. Fenton MO. 63026.

As for the shipping policy, most orders are shipped the same day they are placed. Fast, free shipping is offered for orders over $65.